PRACTICAL AI FOR REAL BUSINESS
Digital One builds AI Agents and helps businesses identify, implement and adopt practical uses of AI through consulting and training.
There is no shortage of AI tools. The harder question is where AI actually belongs in your business.
Digital One helps answer that question, then helps put the answer into practice. That can mean building an AI Agent, redesigning a workflow, helping a leadership team develop an AI strategy, or teaching employees how to use AI effectively.
AI Agents designed around a specific job your business needs done.
Digital One builds agents that can have conversations, collect information, retrieve knowledge, reason through defined processes, interact with business systems and take action.
Figure out where AI can create value before adding more technology.
Digital One works with business leaders to identify AI opportunities, examine workflows, evaluate tools and determine what should be automated, augmented or left to people.
Help your team understand AI well enough to use it.
Digital One develops practical AI training for executives, business teams and organizations. Sessions are built around how people actually work rather than generic demonstrations of AI tools.
The useful question is not, “Where can we add AI?”
It is:
What work needs to get done?
A well-designed AI Agent starts with that job, then connects the information, rules, tools and human handoffs required to perform it.
A customer, employee or system initiates a request.
The agent determines intent and gathers missing information.
It applies business rules, context and available knowledge.
It updates systems, communicates, schedules, routes or triggers the next step.
A person takes over when judgment or intervention is needed.
Missed-call recovery for home-service businesses
Book Every Job responds when a homeowner's call is missed, collects the information needed to understand the job and helps move qualified opportunities toward booking.
View ProjectAI voice agent for inbound customer calls
A voice-based AI Concierge designed to handle inbound conversations, collect relevant information and provide structured follow-up to the business.
View ProjectConversational AI built around a proprietary leadership framework
A specialized AI experience designed to guide leaders through a structured reflection process before making consequential decisions.
View ProjectAI creates value when businesses understand which problems it should solve, how it fits existing processes and how people should work with it.
Digital One can work at any point in that process.
Understand what AI can and cannot do.
Find workflows and business problems worth addressing.
Determine the right mix of AI, automation, systems and people.
Build agents, workflows and practical solutions.
Help teams understand and use the new capabilities effectively.
Define the business problem, workflow and desired outcome.
Determine what AI should do, what systems it needs and where people remain involved.
Create the agent, workflow, knowledge, integrations and controls.
Use real scenarios to expose gaps, edge cases and failure points.
Refine the solution based on actual use.
Digital One was founded by Kevin Burke, a digital and marketing executive turned AI builder and consultant.
Kevin brings more than two decades of experience across digital strategy, marketing, customer experience and business transformation to the practical application of AI.
Today, he works directly with businesses to identify AI opportunities, build AI Agents and help teams understand how AI changes the way work gets done.
Clients work directly with Kevin from strategy through implementation.
About Kevin & Digital OneStart with the problem, process or opportunity. Digital One can help determine what AI should do, what people should do and what is worth building.
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